CANCELLATION POLICY

You can reschedule/cancel a class online up to 24 hours before class start time and keep your class credit to be used at a future date. Please note that the class is not refunded. For cancellations with less than 24 hours notice, your class will be forfeited. When you sign up for a class and do not show up, you lose your class credit.

LATE POLICY

If you are more than 10 minutes late for the class, you can’t join the class and you lose your class credit. Your class will not be refunded and you will not be allowed to reuse your class credit. Please note that warm-up is extremely important for pole classes and you’ll miss the warm-up when you are late. This late policy is for your own safety.

NO-SHOW POLICY

When you sign up for a class and do not show up, you lose your class credit. Your class will not be refunded and you will not be allowed to reuse your class credit.

REFUND POLICY

All sales are final. Please be aware of the expiration dates of your membership and packages because expiration extensions are not available.

POLE PROGRAM POLICY

Once you register for a pole program, your spot is reserved for that specific start date and time. Pole programs are non-transferable.

If you wish to transfer your registration to a different session with a later start date, a $75 transfer fee will apply.

Transferring a spot after registration creates a lost opportunity for us as a small business and for other students who were unable to join a fully booked program. This fee ensures fairness and helps us maintain the limited space available in each program.

We do offer up to three (3) make-up classes during your program for any sessions you miss. To use one, simply let our front desk team know and they’ll help you book a drop-in pole class from our schedule as your make-up. However, 6-Week Pole Program for Absolute Beginners with special offers such as Black Friday, Holiday, or New Years offers do not include any make-up classes. If you do not show up for any of your six pole classes, your class will be forfeit. 

OPEN POLE STUDIO

Open pole studio time is for you to practice on your own. There are no instructions or spotting available during open pole studio. If you sign up and do not show up, you lose your class credit. 

RECORDING POLICY

Recording entire classes is strictly not allowed. You are welcome to record yourself—your combos, tricks, or personal progress moments—but not continuous class footage. If you choose to film yourself, please be mindful of other students who may appear in the background and ask them or permission if they’ll be in frame. We love that you want to capture your progress, just please protect the privacy and comfort of everyone sharing the space with you.

OBSERVERS AT THE STUDIO

You or your friends cannot stay at the studio and watch the class. We do not allow observers at the studio to ensure our students’ comfort during the class. 

Strict No Children Policy: Participants are not permitted to bring children, babies, or minors of any age into the studio for their classes. Children cannot sit in the corner of the studio, wait in a stroller or lobby area, or remain unattended on the premises, and Magnetic Pole Fit staff and instructors will not watch, supervise, or care for your child while you take class. This rule is strictly enforced with zero exceptions due to studio insurance requirements, physical safety around pole equipment, and the privacy and comfort of the other students in class. If you arrive with a child or unauthorized guest to wait for you at the studio during your class, you will not be permitted to join class, and that session will count as a forfeited class under our Missed Classes & No-Show Policy.

PETS AT THE STUDIO

No dogs and animals are allowed at the studio.